The other day Bossy’s husband was looking at his latest Citi MasterCard statement, when he noticed his interest rate was bumped from 9.9% to 14.99%. This made no sense according to previous credit card guidelines, for instance Bossy’s husband pays the bill on time, every time.
So he got on the phone with Citi’s customer service and explained all of this and more, way more, and then the representative told Bossy’s husband the best rate she could do was 12.99%.
Bossy’s husband says no way, except he uses more words like, “Cancel the card and send me a final bill,” and the representative transfers the call to the account manager.
The account manager explains that notices were sent to all Citi users, detailing that Citi itself has to pay a higher interest rate, and that the raising of rates is global, and affects everyone with Citi accounts, and accept these new terms or else.
And so Bossy’s husband said the equivalent of, “Or else,” except using way more words, most of them polite.
She then left the line to check to see if a lower rate was available and returned to say the best she could do was 6.99% for six months, which is their current promotional rate.
Bossy’s husband accepted the offer, resolved to waste another hour on the phone with a representative when the six-month offer expires — but in the meantime, due to the whole debacle, Bossy’s Citi MasterCard interest rate dropped 3%.
Sheesh. Keep your eyes open, dear Council!